 |
| Graduate
Vacancy |
Details for Project
No: 1714
CV Uploaded: False
(If 'True', You May Apply Once for Open Vacancies)
| Status: |
CLOSED | Application Close Date: 27/06/2010 |
| Vacancy
ID: |
1714 | |
Project
Type: |
Sustainable Development | |
| Position: |
Recycling Fund Client Support Officer (CSO) | |
| Location: |
London | |
| Project
County: |
London | |
| Employer: |
Salix Finance | |
| Host
Organisation: |
Salix | |
Telephone
Interview Week Commencing: |
28/06/2010 | |
Interview
Date: |
07/07/2010 | |
| Project
Start Date: |
19/07/2010 | |
| Duration: |
38 weeks | |
Project
End Date: |
08/04/2011 | |
| Salary: |
£20,000pa | |
Hours
Per week: |
37.5 | |
Work
Out of Normal Hrs?: |
N/A | |
SFS
Contact: |
Jenny Mace | |
| Background: |
||
| Salix is an independent social enterprise, a not for profit company limited by guarantee. We provide funding for proven technologies which are cost effective in saving CO2 and will enable any further energy saving technologies to work at their best. Salix projects include insulation, lighting and heating upgrades, IT improvements, swimming pool covers, voltage reduction or better boilers. Through a mixture of loans and grants we have engaged with around 500 public sector bodies and to date have funded over 4,000 projects which save energy valued at £85m. Salix Finance only works with UK public sector bodies. •A recycling fund, whereby a public sector body is given match funding for a number of projects. The client can continue to recycle energy savings returned to the fund into more projects, always maintaining the value of the fund at a constant level. Money is returned to Salix only when no more suitable projects can be found. •Loans targeted at specific projects, which when completed repay their costs to Salix from the energy savings. | ||
Objective: |
||
| To work with the Client Relationship Management (CRM) team to facilitate optimum energy savings for Salix through ensuring their completion of the necessary processes when managing their Salix Funds. | ||
Benefits To Graduate |
||
| This post offers an opportunity to gain professional experience identifying and following through issues with a range of clients. The project worker will also be working within a positive business environment to gain understanding of how the public sector operates concerning energy efficiency implementation. | ||
Employment Potential and Options Post Project Work |
||
| Could progress to a junior CRM position | ||
Outputs: |
||
| 1. The work is an ongoing requirement to ensure that clients are delivering in line with the agreements and the required recycling funding spend and will enable the funds to be managed and monitored for optimum energy efficiency across the client base. | ||
| 2. | ||
| 3. | ||
| 4. | ||
| 5. | ||
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|
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| 1. Excellent communication and relationship building skills with an ability to engage participants from a range of professional organisations. | ||
| 2. Knowledge and/or some experience of energy reporting and ability to take initiative in supporting organisations with funding requirements and adherence to energy reporting systems | ||
| 3. Excellent organisational skills | ||
| 4. Competent Word, PowerPoint and Excel skills | ||
| 5. Previous customer service experience. | ||
| 6. Recent degree of a high standard. | ||
| 7. | ||
| 8. | ||
| 9. | ||
| 10. | ||
Desirable Selection Criteria: |
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| 1. | ||
| 2. | ||
| 3. | ||
| 4. | ||
| 5. | ||
Key Tasks: |
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| 1. On behalf of the CRM team deal with general questions about the Salix Energy Reporting System (SERS), the fund/projects, etc. by being the main point of contact into Salix for general telephone and email queries from a portfolio of clients | ||
| 2. Provide training for clients on the SERS system and offer refresher training to clients when needed | ||
| 3. On behalf of the CRM team communicate effectively with clients to ensure that projects started by clients are completed within a nine month timescale and are re-paid by returning savings back into their fund | ||
| 4. Assist the CRMs in improving and reducing the number of projects that are either Abandoned or Amended & Replaced by clients | ||
| 5. Assist the CRMs in ensuring that clients understand how to complete their end of year reporting activities and that reports are submitted on time | ||
| 6. Ensure that project queries from the Technical Services team are resolved | ||
| 7. Arrange regional meetings and maintain required tracking documents, on behalf of the CRM team | ||
| 8. Ensure that projects supported by an agreed Business Case are correctly recorded in SERS | ||
| 9. | ||
| 10. | ||
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Revised 5 May 2010 (Typos) - DCM
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